Pass4Test, où vous pouvez trouver les conseils et les documentations de test Certification EXIN ITIL, est un siteweb remarquable offrant les données à préparer le test IT. Les documentations partiels et les mis en nouveau sont offerts gratuitement dans le site de Pass4Test. D'ailleurs, nos experts profitent de leurs expériences et leurs efforts à lancer sans arrêts les Q&A plus proches au test réel. Vous allez passer votre examen plus facile.
L'équipe de Pass4Test se composant des experts dans le domaine IT. Toutes les Q&As sont examinées par nos experts. Les Q&As offertes par Pass4Test sont réputées pour sa grande couverture ( presque 100%) et sa haute précision. Vous pouvez trouver pas mal de sites similaires que Pass4Test, ces sites peut-être peuvent vous offrir aussi les guides d'études ou les services en ligne, mais on doit admettre que Pass4Test peut être la tête de ces nombreux sites. La mise à jour, la grande couverture des questions, la haute précision des réponses nous permettent à augmenter le taux à réussir le test Certification EXIN ITIL. Tous les points mentionnés ci-dessus seront une assurance 100% pour votre réussite de test Certification EXIN ITIL.
Code d'Examen: ITIL
Nom d'Examen: EXIN (ITIL V3 Foundation)
Questions et réponses: 369 Q&As
Pass4Test est un site de vous ramener au succès. Pass4Test peut vous aider à promouvoir les connaissances essentielles pour le test EXIN ITIL et passer le test à la première fois.
Il faut une bonne préparation et aussi une série de connaissances professionnelles complètes pour réussir le test EXIN ITIL. La ressourece providée par Pass4Test peut juste s'accorder votre demande.
Le test EXIN ITIL peut bien examnier les connaissances et techniques professionnelles. Pass4Test est votre raccourci amené au succès de test EXIN ITIL. Chez Pass4Test, vous n'avez pas besoin de dépenser trop de temps et d'argent juste pour préparer le test EXIN ITIL. Travaillez avec l'outil formation de Pass4Test visé au test, il ne vous demande que 20 heures à préparer.
Pass4Test est un bon catalyseur du succès pour les professionnels IT. Beaucoup de gens passer le test EXIN ITIL avec l'aide de l'outil formation. Les experts profitent leurs expériences riches et connaissances à faire sortir la Q&A EXIN ITIL plus nouvelle qui comprend les exercices de pratiquer et le test simulation. Vous pouvez passer le test EXIN ITIL plus facilement avec la Q&A de Pass4Test.
ITIL Démo gratuit à télécharger: http://www.pass4test.fr/ITIL.html
NO.1 Which of the following sentences BEST describes a Standard Change?
A. A change to the service provider's established policies and guidelines
B. A pre-authorized change that has an accepted and established procedure
C. A change that is made as the result of an audit
D. A change that correctly follows the required change process
Answer: B
certification EXIN ITIL ITIL
NO.2 Which of the following is NOT one of the five individual aspects of Service Design?
A. The design of the Service Portfolio, including the Service Catalogue
B. The design of Market Spaces
C. The design of new or changed services
D. The design of the technology architecture and management systems
Answer: B
certification EXIN ITIL certification ITIL ITIL examen
NO.3 The group that authorizes changes that must be installed faster than the normal process is called the?
A. Emergency CAB (ECAB)
B. Urgent Change Authority (UCA)
C. Urgent Change Board (UCB)
D. CAB Emergency Committee (CAB/EC)
Answer: A
EXIN certification ITIL ITIL ITIL certification ITIL
NO.4 Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Applications and Infrastructure
C. Resources and Capabilities
D. Utility and Warranty
Answer: C
certification EXIN certification ITIL ITIL examen certification ITIL ITIL
NO.5 Which of the following are managed by facilities management? Hardware within a data centre or
computer room Applications Power and cooling equipment Recovery sites
A. 1, 2 and 3 only
B. All of the above
C. 1, 3 and 4 only
D. 1 and 3 only
Answer: C
EXIN examen ITIL certification ITIL ITIL examen ITIL ITIL
NO.6 The BEST description of the purpose of Service Operation is?
A. To decide how IT will engage with suppliers during the Service Management Lifecycle
B. To proactively prevent all outages to IT Services
C. To deliver and support IT Services at agreed levels to business users and customers
D. To design and build processes that will meet business needs
Answer: C
EXIN ITIL ITIL
NO.7 How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
A. Each stage should be carried out once in the order Plan-Do-Check-Act
B. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to
implement Continual Improvement
C. There should be a single Plan and Do,then Check and Act should be carried out multiple times to
implement Continual Improvement
D. The entire cycle should be repeated multiple times to implement Continual Improvement
Answer: D
EXIN examen ITIL examen ITIL certification ITIL ITIL
NO.8 Which of the following are the MAIN objectives of incident management?
To automatically detect service affecting events
To restore normal service operation as quickly as possible
To minimize adverse impacts on business operations
A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. All of the above
Answer: B
EXIN examen ITIL ITIL ITIL ITIL
NO.9 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
C. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
D. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
Answer: C
EXIN ITIL ITIL ITIL examen ITIL ITIL examen
NO.10 Which of the following statements is INCORRECT?
A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
B. The SKMS is part of the Configuration Management System (CMS)
C. The SKMS can include data on the performance of the organization
D. The SKMS can include user skill levels
Answer: B
EXIN ITIL examen ITIL certification ITIL ITIL
NO.11 Which is the correct combination of Service Management terms across the Lifecycle?
A. 1A, 2B, 3C, 4D
B. 1C, 2D, 3A, 4B
C. 1C, 2B, 3A, 4D
D. 1B, 2C, 3D, 4A
Answer: C
EXIN certification ITIL certification ITIL ITIL examen ITIL examen ITIL examen
NO.12 Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS can include user skill levels
Answer: A
EXIN ITIL examen ITIL examen
NO.13 In which core publication can you find detailed descriptions of Service Level Management, Availability
Management, Supplier Management and IT Service Continuity Management?
A. Service Transition
B. Service Design
C. Service Strategy
D. Service Operation
Answer: B
EXIN examen certification ITIL ITIL examen certification ITIL ITIL examen ITIL examen
NO.14 Effective release and deployment management enables the service provider to add value to the
business by?
A. Ensuring that all assets are accounted for
B. Ensures that the fastest servers are purchased
C. Delivering change, faster and at optimum cost and minimized risk
D. Verifying the accuracy of all items in the configuration management database
Answer: C
EXIN ITIL certification ITIL certification ITIL certification ITIL
NO.15 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
C. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
D. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
Answer: B
EXIN examen certification ITIL ITIL ITIL certification ITIL ITIL
NO.16 Which of the following questions does Service Strategy help answer with its guidance?
How do we prioritize investments across a portfolio?
What services to offer and to whom?
What are the Patterns of Business Activity (PBA)?
A. 3 only
B. 1 only
C. 2 only
D. All of the above
Answer: D
EXIN certification ITIL ITIL ITIL
NO.17 Which of the following models would be MOST useful in helping to define an organizational structure?
A. RACI model
B. Service Model
C. Continual Service improvement (CSI) model.
D. The Deming Cycle
Answer: A
certification EXIN certification ITIL ITIL examen ITIL ITIL ITIL examen
NO.18 A plan for managing the end of a supplier contract should be created when?
A. The contract is being negotiated
B. The contract is about to be ended
C. The Supplier Manager decides that there is a risk the contract might need to end soon
D. The contract has been agreed
Answer: A
EXIN certification ITIL certification ITIL
NO.19 Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Answer: A
EXIN certification ITIL ITIL examen ITIL ITIL
NO.20 Which of the following is the correct set of steps for the continual service improvement
model/approach.?
A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually
improve
B. Where do we want to be?; How do we get there?; How do we check we have arrived?; How do we
keep the momentum going?
C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan;
Check the plan has been properly implemented; Improve the solution
D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get
there?; How do we keep the momentum going?
Answer: D
EXIN ITIL examen ITIL ITIL
Le succès n'est pas loin de vous si vous choisissez Pass4Test. Vous allez obtenir le Certificat de EXIN ITIL très tôt. Pass4Test peut vous permettre à réussir 100% le test EXIN ITIL, de plus, un an de service en ligne après vendre est aussi gratuit pour vous.
没有评论:
发表评论