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Code d'Examen: MB3-529
Nom d'Examen: Microsoft (GP 10.0 Inventory and Order Processing)
Questions et réponses: 109 Q&As

Code d'Examen: MB2-633
Nom d'Examen: Microsoft (CRM 4.0 Installation and Deployment)
Questions et réponses: 95 Q&As

Code d'Examen: MB2-632
Nom d'Examen: Microsoft (Applications in Microsoft Dynamics CRM 4.0)
Questions et réponses: 75 Q&As

Code d'Examen: MB2-631
Nom d'Examen: Microsoft (CRM 4.0 Customization and Configuration)
Questions et réponses: 95 Q&As

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NO.1 You are the administrator for your companys Microsoft CRM 4.0 system, and have installed and
configured it in your London office, using Windows 2003 Server and Windows XP on the desktop
computers. All users use the CRM client for Outlook. Your company has started business in Japan, and
has employed some Japanese-speaking staff in London to support this business objective. These users
would like the interface and help text to be in Japanese, and would also like the ability to display data,
such as records of emails sent by Japanese customers, in the Japanese language. How can you achieve
this?
A. Install Microsoft CRM client for Outlook. Install the Japanese CRM language pack. Install support for
East Asian characters on the operating system.
B. Install the Japanese Edition of Microsoft Office. Install Microsoft CRM client for Outlook. Install support
for East Asian characters on the operating system.
C. Install Microsoft CRM client for Outlook. Install the Japanese CRM language pack.
D. Install Microsoft CRM client for Outlook. Install support for East Asian characters on the operating
system.
Answer: A

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NO.2 You are planning your installation of Microsoft CRM 4.0. You are selecting the operating system
platform for the CRM server. On which of the following servers can you install Microsoft CRM 4.0?
Choose the 2 that apply.
A. Windows Server 2000 with Service Pack 4.
B. Windows Server 2003 Enterprise Edition with Service Pack 1.
C. Windows Server 2008.
D. Windows Server 2003 Datacenter Edition with Service Pack 2.
Answer: CD

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NO.3 You are the administrator for your organization and are about to install Microsoft Dynamics CRM 4.0.
The company expects heavy use of the system, so you have determined that you need to put the
Application server role, the Platform server role and the other server roles on three different physical
server computers. How can you do this?
A. Write three XML configuration files which contain the server roles necessary for each of the three
servers. Run the installation program on the three servers from the command line, specifying the
appropriate XML file each time.
B. Run the installation program on the three servers, selecting the custom installation option and selecting
the appropriate server roles each time.
C. Run the installation program on the three servers, selecting the typical installation option. After
installation, disable the services you dont want to run.
D. Run the installation program on the three servers, selecting the typical installation option. Unregister
the dll files you do not want to run.
Answer: A

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NO.4 Your company has purchased new servers for Microsoft SQL Server 2005 and Microsoft Exchange
Server 2007, as part of the infrastructure that will work with Microsoft CRM 4.0. Because these are
business critical applications, it has been decided that both will be clustered. Which of the following
configuration options should you choose?
A. Active/Active clustering for SQL and Active/Active clustering for Exchange.
B. Active/Active clustering for SQL and Active/Passive clustering for Exchange.
C. Active/Passive clustering for SQL and Active/Active clustering for Exchange.
D. Active/Passive clustering for SQL and Active/Passive clustering for Exchange.
Answer: D

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NO.5 At 10am, the Account record for Fabrikam has blank values for the phone and fax numbers. At 11am,
Bob and Carol both take the Account record for Fabrikam offline. At 2pm, Alice, who is working online,
sets the phone field to 555-0121 and the fax field to 555-0122. At 3pm, Bob sets the phone field to
555-0123. At 4pm, Carol sets the fax field to 555-0124. At 5pm, Carol goes back online. At 6pm, Bob goes
back online. What values are in the phone and fax fields?
A. The phone field contains 555-0123 and the fax field is blank.
B. The phone field contains 555-0123 and the fax field contains 555-0124.
C. The phone field is blank and the fax field contains 555-0124.
D. The phone field contains 555-0121 and the fax field contains 555-0122.
Answer: B

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NO.6 You have just installed Microsoft Dynamics CRM 4.0, and users have created ten account records.
Then you notice that the base currency is not set correctly. What action do you take?
A. Change the base currency.
B. Delete the records that use financial fields. Change the base currency. Then recreate the deleted
records.
C. Uninstall Microsoft Dynamics CRM 4.0, and then reinstall it. Recreate the records.
D. Change the currency on the records. Set the default currency for all users to the correct currency.
Answer: C

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NO.7 Your company has a Windows 2000 mixed mode domain, CONTOSO, and a Windows Server 2003
Native mode domain, NORTHWIND. The two domains are in the same Active Directory Forest. Users in
both domains need to access Microsoft CRM. On which combinations of servers could you install
Microsoft CRM?
A. A SQL Server in CONTOSO and a CRM server in NORTHWIND, orA SQL Server in NORTHWIND and
a CRM server in NORTHWIND.
B. The SQL Server can be in either domain, and the CRM server can be in either domain.
C. A SQL Server in NORTHWIND and a CRM server in NORTHWIND.
D. A SQL Server in CONTOSO and a CRM server in CONTOSO, orA SQL Server in NORTHWIND and a
CRM server in NORTHWIND.
Answer: C

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NO.8 You are planning the installation of Microsoft CRM 4.0 for your organization. You have purchased two
servers, one for the CRM database, and one for the CRM application. The information in your system is
commercially very sensitive, and your CEO wants to ensure that no data is transmitted in clear text at any
point in the network. The CEO has asked you to configure this. What do you do?
A. Configure SSL and require it for use with CRM.
B. Configure the two servers and the CRM client computers to use IPSec.
C. Configure the two servers and the CRM client computers to use EFS.
D. Configure Group Policy to ensure that passwords meet complexity requirements.
Answer: B

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NO.9 You are planning your installation of Microsoft CRM 4.0. You intend to install SQL Server to store the
CRM data on one server, with the CRM application installed on a second server. All servers are running
editions of Windows 2003 with the latest Service Pack. Which of the following combinations are valid?
Choose the 2 that apply.
A. Install SQL Server 2005 on Windows Server 2003 Standard Edition and CRM on Windows Server
2003 Web Edition.
B. Install SQL Server 2005 on Windows Server 2003 Web Edition and CRM on Windows Server 2003
Standard Edition.
C. Install SQL Server 2000 on Windows Server 2003 Standard Edition and CRM on Windows Server
2003 Web Edition.
D. Install SQL Server 2005 on Windows Server 2003 Standard Edition and CRM on Windows Server
2003 Standard Edition.
Answer: AD

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NO.10 You are planning the installation of Microsoft Dynamics CRM 4.0 for your organization on your Small
Business Server 2003 computer. Which of the following limitations must you consider?
Choose the 2 that apply.
A. There is a 4GB database limit.
B. There is a maximum of 75 users.
C. You cannot set up trusts to other domains.
D. SQL Server Reporting Services cannot be used with SSL.
Answer: BC

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Code d'Examen: MB2-631
Nom d'Examen: Microsoft (CRM 4.0 Customization and Configuration)
Questions et réponses: 95 Q&As

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NO.1 You work for a company where Microsoft Dynamics CRM 4.0 has been installed and customized with
the English language. In addition, you have installed the Spanish language pack on the server. You have
installed and enabled the Spanish language option in your Microsoft Dynamics CRM 4.0 Client for Office
Outlook with offline access. When you open the Microsoft Dynamics CRM 4.0 Client for Office Outlook
with offline access, what areas of the application are affected?
Choose the 2 that apply.
A.Standard Microsoft Office Outlook Menu Options.
B.Microsoft Office Outlook Folders specific to Microsoft Dynamics CRM.
C.Custom picklists.
D.Offline Synchronization user interface.
Answer: BD

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NO.2 You have been asked to set the access level for sales users to a custom entity called Project that is
user owned. The requirement is for the sales users to be able to view Projects within their business unit
and only create new Projects for themselves. You copy the Salesperson role and make a change to it
ready to assign to sales users. What security settings should be set on the Project entity?
A.Read privilege with access level set to Parent: Child Business Unit.Create privilege with access level
set to User.
B.Read privilege with access level set to Business Unit.Create privilege with access level set to User.
C.Read privilege with access level set to User.Create privilege with access level set to Business Unit.
D.Read privilege with access level set to Organization.Create privilege with access level set to User.
Answer: B

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NO.3 You are a Microsoft CRM Consultant and have been asked to advise a company on their Business Unit
structure. When the company installed Microsoft Dynamics CRM 4.0 they named the root Business Unit
Adventure Work Cycle, missing the s from Works. The company has asked you how they can change this.
What action do you take?
A.Edit the Business Unit name and correct the spelling, save and publish to all users.
B.Disable the Business Unit and create a new one with the correct spelling.
C.Uninstall and re-install Microsoft Dynamics CRM 4.0 using the correct spelling.
D.Create a new Business Unit with the correct spelling, assign it to the original root and then disable the
original root.
Answer: C

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NO.4 You are the implementation consultant at Fabrikam Inc. Fabrikam initially bought 20 user licenses for
Microsoft Dynamics CRM Dynamics 4.0, which are all in use. What will happen if you attempt to add a
new user to Microsoft Dynamics CRM?
A.You will not be permitted to add a new user account
B.The new user account will be created, and the Restricted Access Mode option will be automatically set
on the account.
C.The new user account will be created, and it will be assigned the user license from another active user.
D.The new user account will be created, but it will be disabled.
Answer: D

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NO.5 Which combination of Microsoft Dynamics CRM security privileges allows a user to attach a Note to an
Account?
Select the best answer.
A.Read privilege on the Note. Write privilege on the Account.
B.Share privilege on the Note. Write privilege on the Account.
C.Append privilege on the Note. Append To privilege on the Account.
D.Append To privilege on the Note. Append privilege on the Account.
Answer: C

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NO.6 You are an administrator for a company which has approximately 1000 CRM users. You employ four
groups of contract staff, who work for different parts of your business. Each group consists of ten users
who need access to the CRM system for one week each month. The users should not be allowed access
the rest of the month.
How can you do this in the most efficient way?
A.Create a new child Business Unit for each group of contract staff, and add the appropriate group of ten
users to each Business Unit. Enable the appropriate Business Unit when the users need access, and
disable the Business Unit when you want to prevent access.
B.Create a new child Business Unit for each group of contract staff, and add the appropriate group of ten
users to each Business Unit. Remove the users from their Business Unit when you want to prevent
access.
C.Add all the users to CRM. Enable each user when you want to allow access, and disable each user
when you want to prevent access.
D.Create a Business Unit and add all the users to it. When the users are finished delete the Business Unit.
Recreate the Business Unit when the users need access again.
Answer: A

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NO.7 Several currencies are in use in Microsoft Dynamics CRM 4.0, and the base currency is US Dollars.
You update the exchange rates daily using an imported CSV file. Which of the following actions will cause
the new exchange rates to be used on an Opportunity record?
Choose the 2 that apply.
A.Updating a non-financial field on an Opportunity record.
B.Changing the status of an Opportunity record.
C.Assigning an Opportunity record to a different user.
D.Updating a financial field on an Opportunity record.
Answer: BD

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NO.8 The General tab of the Account form contains the following fields: Alias Name and Rating. The Alias
Name field has a requirement level of Business Required. The Rating field has a requirement level of No
Constraint. You have been asked to move these two fields onto a new tab called Ratings.
How would you do this as efficiently as possible?
A.Change the requirement level of the Alias Name field to No Constraint.In the Form Editor, add a new tab
and a new section.Edit the two fields, and change their location to this new tab and section.Change the
requirement level of the Alias Name field back to Business Required.
B.In the Form Editor, add a new tab and a new section.Edit the two fields, and change their location to this
new tab and section.
C.In the Form Editor, add a new tab.Edit the two fields, and change their location to this new tab.
D.In the Form Editor, add a new tab and a new section.Remove the two fields from the general tab, then
add them to the new tab and section.
Answer: B

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NO.9 Your Microsoft Dynamics CRM 4.0 organization has been set up with a default currency of United
Kingdom Pounds (GBP). In your personal preferences you have specified a default currency of Euros
(EUR). One of the Accounts in CRM, Fabrikam Inc., has a currency of US Dollars (USD). From the Sales
area you select New Quote and then add Fabrikam Inc. as the potential customer.
What currency will be set on the new Quote?
A.USD
B.GBP
C.EURO
D.No currency will be set by default
Answer: C

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NO.10 You have recently taken over responsibility for customizing your companys Microsoft Dynamics CRM
4.0 implementation, and have been asked to rename two entities; a system entity (lead) and a custom
entity (supplier). What task do you need to perform on the lead entity, which is not needed for the supplier
entity?
A.Rename the entity views to reflect the new name.
B.Change the Name and Plural Name.
C.Change the text in the messages associated with the entity.
D.Publish the changes to the entity.
Answer: C

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Code d'Examen: MB2-631
Nom d'Examen: Microsoft (CRM 4.0 Customization and Configuration)
Questions et réponses: 95 Q&As

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NO.1 The General tab of the Account form contains the following fields: Alias Name and Rating. The Alias
Name field has a requirement level of Business Required. The Rating field has a requirement level of No
Constraint. You have been asked to move these two fields onto a new tab called Ratings.
How would you do this as efficiently as possible?
A.Change the requirement level of the Alias Name field to No Constraint.In the Form Editor, add a new tab
and a new section.Edit the two fields, and change their location to this new tab and section.Change the
requirement level of the Alias Name field back to Business Required.
B.In the Form Editor, add a new tab and a new section.Edit the two fields, and change their location to this
new tab and section.
C.In the Form Editor, add a new tab.Edit the two fields, and change their location to this new tab.
D.In the Form Editor, add a new tab and a new section.Remove the two fields from the general tab, then
add them to the new tab and section.
Answer: B

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NO.2 Your Microsoft Dynamics CRM 4.0 organization has been set up with a default currency of United
Kingdom Pounds (GBP). In your personal preferences you have specified a default currency of Euros
(EUR). One of the Accounts in CRM, Fabrikam Inc., has a currency of US Dollars (USD). From the Sales
area you select New Quote and then add Fabrikam Inc. as the potential customer.
What currency will be set on the new Quote?
A.USD
B.GBP
C.EURO
D.No currency will be set by default
Answer: C

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NO.3 Several currencies are in use in Microsoft Dynamics CRM 4.0, and the base currency is US Dollars.
You update the exchange rates daily using an imported CSV file. Which of the following actions will cause
the new exchange rates to be used on an Opportunity record?
Choose the 2 that apply.
A.Updating a non-financial field on an Opportunity record.
B.Changing the status of an Opportunity record.
C.Assigning an Opportunity record to a different user.
D.Updating a financial field on an Opportunity record.
Answer: BD

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NO.4 You are an administrator for a company which has approximately 1000 CRM users. You employ four
groups of contract staff, who work for different parts of your business. Each group consists of ten users
who need access to the CRM system for one week each month. The users should not be allowed access
the rest of the month.
How can you do this in the most efficient way?
A.Create a new child Business Unit for each group of contract staff, and add the appropriate group of ten
users to each Business Unit. Enable the appropriate Business Unit when the users need access, and
disable the Business Unit when you want to prevent access.
B.Create a new child Business Unit for each group of contract staff, and add the appropriate group of ten
users to each Business Unit. Remove the users from their Business Unit when you want to prevent
access.
C.Add all the users to CRM. Enable each user when you want to allow access, and disable each user
when you want to prevent access.
D.Create a Business Unit and add all the users to it. When the users are finished delete the Business Unit.
Recreate the Business Unit when the users need access again.
Answer: A

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NO.5 You are the implementation consultant at Fabrikam Inc. Fabrikam initially bought 20 user licenses for
Microsoft Dynamics CRM Dynamics 4.0, which are all in use. What will happen if you attempt to add a
new user to Microsoft Dynamics CRM?
A.You will not be permitted to add a new user account
B.The new user account will be created, and the Restricted Access Mode option will be automatically set
on the account.
C.The new user account will be created, and it will be assigned the user license from another active user.
D.The new user account will be created, but it will be disabled.
Answer: D

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NO.6 You have been asked to set the access level for sales users to a custom entity called Project that is
user owned. The requirement is for the sales users to be able to view Projects within their business unit
and only create new Projects for themselves. You copy the Salesperson role and make a change to it
ready to assign to sales users. What security settings should be set on the Project entity?
A.Read privilege with access level set to Parent: Child Business Unit.Create privilege with access level
set to User.
B.Read privilege with access level set to Business Unit.Create privilege with access level set to User.
C.Read privilege with access level set to User.Create privilege with access level set to Business Unit.
D.Read privilege with access level set to Organization.Create privilege with access level set to User.
Answer: B

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NO.7 You work for a company where Microsoft Dynamics CRM 4.0 has been installed and customized with
the English language. In addition, you have installed the Spanish language pack on the server. You have
installed and enabled the Spanish language option in your Microsoft Dynamics CRM 4.0 Client for Office
Outlook with offline access. When you open the Microsoft Dynamics CRM 4.0 Client for Office Outlook
with offline access, what areas of the application are affected?
Choose the 2 that apply.
A.Standard Microsoft Office Outlook Menu Options.
B.Microsoft Office Outlook Folders specific to Microsoft Dynamics CRM.
C.Custom picklists.
D.Offline Synchronization user interface.
Answer: BD

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NO.8 Which combination of Microsoft Dynamics CRM security privileges allows a user to attach a Note to an
Account?
Select the best answer.
A.Read privilege on the Note. Write privilege on the Account.
B.Share privilege on the Note. Write privilege on the Account.
C.Append privilege on the Note. Append To privilege on the Account.
D.Append To privilege on the Note. Append privilege on the Account.
Answer: C

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NO.9 You are a Microsoft CRM Consultant and have been asked to advise a company on their Business Unit
structure. When the company installed Microsoft Dynamics CRM 4.0 they named the root Business Unit
Adventure Work Cycle, missing the s from Works. The company has asked you how they can change this.
What action do you take?
A.Edit the Business Unit name and correct the spelling, save and publish to all users.
B.Disable the Business Unit and create a new one with the correct spelling.
C.Uninstall and re-install Microsoft Dynamics CRM 4.0 using the correct spelling.
D.Create a new Business Unit with the correct spelling, assign it to the original root and then disable the
original root.
Answer: C

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NO.10 You have recently taken over responsibility for customizing your companys Microsoft Dynamics CRM
4.0 implementation, and have been asked to rename two entities; a system entity (lead) and a custom
entity (supplier). What task do you need to perform on the lead entity, which is not needed for the supplier
entity?
A.Rename the entity views to reflect the new name.
B.Change the Name and Plural Name.
C.Change the text in the messages associated with the entity.
D.Publish the changes to the entity.
Answer: C

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